We would like to inform you that C-Hotels will take the necessary measures so that you can stay covid-safe with us. The health of our hotel guests and staff is our top priority at all times. We hope to welcome you soon.
Covid Safe Ticket (CST)
At check-in you will be asked to present a Covid Safe Ticket (CST) or a negative CPR test. You will not be asked to do this again during your stay.
Mouth masks
As a customer, you are not obliged to wear a mouth mask in the hotel.
Important questions
How can I cancel my reservation?
Flexible reservations
All flexible reservations booked directly (via the hotel website, by phone, or email) can be cancelled free of charge up to 48 hours before arrival.
Please contact the reception desk on 059 80 40 82 or by email info@hotelcocoon.be.
For all flexible reservations made via booking sites, the conditions of these sites must be followed. Please contact the booking site for this.
Non-refundable reservations
Your reservation cannot be cancelled and is therefore non-refundable.